Customer care service

CMV knows the needs of those who work in the field of industrial painting, a sector in constant evolution and constantly updated on application methods and continuous control, and responds to these urgent needs by designing machines and painting systems without ever abandoning the primary element , which is that of assisting the client for his complete his satisfaction.

Installation and post-installation of the painting system

We provide our customers with expert advice in the pre-sales phase to advise the best industrial painting plant, an efficient installation and commissioning of the machines, and a thorough training to operators to optimize the management of the installed machines.

After sales service

The After-Sales Service is able to assure our customers a continuous technical assistance, a fast delivery of spare parts always available, specialized technical interventions, and a continuous constant monitoring of the system status through scheduled visits ensured by a service contract after-sales both, for 4.0 systems, in remote assistance mode programmed with cadences strictly dependent on the type of installed painting system.

The CMV after-sales service offers:

 

  Training to operators during post-testing (normally included in the supply of the system) or on-site upgrade training or through remote assistance.

  On-site technical assistance contract on a monthly, half-yearly or annual basis.

  Remote assistance contract, for 4.0 installations, monthly, half-yearly or yearly.

  Special assistance contract for 4.0 installations, cadence to be agreed with our sales managers.

  Spare parts; spare parts ready for delivery for consumables or special spare parts.

 

 

The story of CMV- Industrial Coating Equipment

MV acronym in Italian language of Industrial Coating Equipment is based in Via dell'industria, 2 Tavernelle di Colli al Metauro in the province of Pesaro e Urbino, Marche, Italy. CMV was established in 01.03.1997, by the founders Mirco and Simon Frati both with a consolidated working experience aquired in important industrial companies of this sector. CMV is the natural continuation of the activities carried out by the two partners in important National and International Industrial Companies. The company has always distinguished itself in recent years for the constant and significant growing in the sector of Industrial Paint and Powder coating systems and today it can be considered, without a doubt, a leader of national importance

 

Mission

The success story of CMV is based on customer satisfaction obtained through continuous improvement of production processes, continuous technological innovation that allows us to offer a high standard of quality in the production of paint and powder coating systems.

Vision

CMV is committed through its human resources, consulting, design, production and service, to promote a quality plant design in compliance with current regulations, occupational safety and environmental protection for the national and international market, to be achieved by investing in research and human resources to offer customized solutions that improve productivity, efficiency and savings.

 

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Combine efficiency with energy saving, because of that we've created the system THERMAL LOSS REDUCTION.() ere's what owners say about it:

Our goal was to combine the economic profit for our customers with improving the environment in which we live, this small contribution is now our greatest source of pride

Mirco e Saimon Frati

Human resources

Human resources are of paramount importance to all companies, even more so in a company like CMV, which works to order.

The company can rely on extensive experience gained in over 20 years of work by the founders and associates and other professionals of which a part was born and raised with the company, following its evolution step by step both technical and organizational.

The most important figures are now in charge of the three functional areas of the company, some of them come from other major industrial players.

Team spirit and teamwork, that characterize the company, lets look to the future with optimism and confidence.

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CMV S.n.c guarantees its customers the full compliance of its coating systems to European standards, safeguard the safety of workers and the environment.

Great attention has been paid to the technological innovation of automatic transport systems and to management software, joined the research and development of products in order to cover the needs of its customer and potential customer who is buying a coating system, wants to have a single point of contact and a single guarantee.

The study of various sectors, the production diversification and “Customer satisfaction” are the main objectives that the company offers daily.