Customer care service

CMV knows the needs of those who work in the field of industrial painting, a sector in constant evolution and constantly updated on application methods and continuous control, and responds to these urgent needs by designing machines and painting systems without ever abandoning the primary element , which is that of assisting the client for his complete his satisfaction.

Installation and post-installation of the painting system

We provide our customers with expert advice in the pre-sales phase to advise the best industrial painting plant, an efficient installation and commissioning of the machines, and a thorough training to operators to optimize the management of the installed machines.

After sales service

The After-Sales Service is able to assure our customers a continuous technical assistance, a fast delivery of spare parts always available, specialized technical interventions, and a continuous constant monitoring of the system status through scheduled visits ensured by a service contract after-sales both, for 4.0 systems, in remote assistance mode programmed with cadences strictly dependent on the type of installed painting system.

The CMV after-sales service offers:

  Training to operators during post-testing (normally included in the supply of the system) or on-site upgrade training or through remote assistance.

  On-site technical assistance contract on a monthly, half-yearly or annual basis.

  Remote assistance contract, for 4.0 installations, monthly, half-yearly or yearly.

  Special assistance contract for 4.0 installations, cadence to be agreed with our sales managers.

  Spare parts; spare parts ready for delivery for consumables or special spare parts.